I’m pretty sure most would agree that we live in the age of great misinformation. One must be highly committed to finding hard facts where it truly matters, and just as committed to rejecting suspect information from questionable sources. Unfortunately, qualifying the source is often just as difficult as otherwise distinguishing truth from mistruth, or even half-truth. Amongst my favorite quotes of wisdom is from Mark Twain, saying that “the problem is not so much what we don’t know; it’s what we think we know that just ain’t so.” It doesn’t help that, while it has never been easier to quickly find information than it is today, with just a few clicks of a mouse, we too often believe that what pops up in the top five results on our browsers is somehow supposed to be relied upon as truth. Any intelligent person has figured out already that there are legions of characters out there on the World Wide Web phishing for dupes and suckers to buy their snake oil, join their cult or simply validate their outright craziness! And now we find that Russia and other foreign actors have hijacked Facebook and other social media to misdirect us and pit us against each other! These are big revelations for certain, but not really shocking, are they? God help us!
While it sounds like I’m about to launch into an editorial on today’s political theater, and I could, that’s not where I’m going. You’re welcome. This really is about real estate. It’s about looking for the right information for your purposes and looking for it in the right places. I want to tell you a quick story about an epiphany I had when I was probably 10 years into the business, and very active in industry leadership. When I was president-elect and subsequently president of my local Board of REALTORS®, and then director and eventually vice president of the State Association of REALTORS®, I traveled regularly to state and national conventions to learn, collaborate and ply my influence on ethics, policies and benefits of our vast membership. My favorite presentation to attend at the national meetings was the Economic Issues and Trends Forum presented by then National Association of REALTORS® economist John Trucillo. John knew his numbers well, and presented in a very engaging, if not entertaining, fashion. When the time came that I relinquished those positions that compelled me to attend the national conferences, I missed his presentations so much that I would order the session recording. One such recording from his presentation in Chicago had a local broker speak ahead of him, and what he said forever changed my approach to gathering and disseminating information for my market knowledge, and especially for the benefit of my clients. This “warm-up” speaker correctly stated that many of us were trained by charismatic, big-name sales trainers that, when the question is asked, “How’s the market?” there is but one answer—“Fantastic!” And this speaker said, as I had already decided, that that answer is absolute BS! In fact, “How’s the market?” is a real question and it deserves a real answer. He explained that if you and I were to stand on opposite sides of my front door, and the question were posed to each of us, “What color is this door?” we would likely have entirely different answers, though we are both telling the truth about the very same door! The moral of the story is our perspective entirely changes the reality of the situation. This is true for more than just real estate, by the way.
“I’m a firm believer in friends don’t let
friends pick their real estate broker off the internet.”
Well, from the moment of that realization on, I took extra pains to be sure that the information I obtained for my clients was relevant from their individual perspectives. Hence, I learned that when the question is asked, “How’s the market?” there is only one true answer: “It depends.” It depends on if you are a buyer or a seller. It depends if you are buying or selling in northeast Denver, or the southwest suburbs, or northern or southern foothills. It depends on what price range is in question and if this real estate is single-family, multi-family, residential income, land or commercial. It depends on how this real estate is to serve you, i.e. long- or short-term residence, or long- or short-term investment. Can you now see the importance of knowing what questions to seek answers to?
Let’s circle back to the subject of your source of information. Again, the internet is flush, and truly there is a lot of reliable, accurate information available there, but only if you are diligent and discriminating about what information to trust. Honestly, it’s not unlike looking for information on how to deal with health issues. If the issue is not serious, and there’s not a lot at stake, experiment all you want. But if the issue is serious and you know you need the optimal solution, then consult an experienced professional that can help you ask the questions that you didn’t even know you should be asking, and get accurate, useful answers.
I’m a firm believer in friends don’t let friends pick their real estate broker off the internet. You absolutely need a good broker if you expect the best outcome. I’m always amused when I see someone on Facebook ask if anyone in their vast “Neighbors and Friends” Facebook group knows a good real estate agent. I chuckle and think, “here it comes!” There will be no less than 50 posts of people recommending the agent they used, or their own spouse, sibling, cousin or buddy. Of course, I’m thrilled when two or three of my past clients pipe up and recommend me, but I know the odds are they won’t call me because they now just have too many names to sift through. What they really should be doing is asking their closest family and friends if they know of a great broker they can recommend. My amazing business coach years ago taught me that people do business with people they know, like and trust. Most of my past clients, through their experience with me, know, like and trust me to serve them again as I have in the past, and therefore that past client base is the single most valuable business I have. The next best is the referrals I receive from them because those prospects have a good initial reason to trust me, though they still don’t know me or know if they will like me enough to hire me. So, they will interview me and, wisely, one or two other brokers, and decide who they feel is most qualified and trustworthy. That is the right way to hire a broker and engage in your objective with reliable information from which you will make good decisions and expect the best outcome. Will you make the most of your endeavor to buy or sell this year? It depends…
Wishing you happy homes and a fantastic 2019!
K.C. Butler, ABR, CRS, MRE, ePro, CDPE
K.C. has been a broker for over 30 years, and with RE/MAX from the start. He’s earned the RE/MAX Hall of Fame Award, the RE/MAX Lifetime Achievement Award and the “Above The Crowd” Distinguished Service Award for industry and community contributions. K.C. has been in the top 5 percent for sales production of all Realtors nationwide for most of his career. He is past president of the Jefferson County Association of Realtors, and past vice president of the Colorado Association of Realtors. Past Jefferson County Realtor of the Year is but one more testament of his commitment. K.C. and his family have resided in Evergreen since 1998.